Warranty Policy for Plants Purchased at the Garden Centers
Oakland Nursery warrants all nursery stock as true-to-name, in healthy condition, and sized to industry standards at the time of purchase. Oakland Nursery accepts returns provided the original receipt, original plant tags, and dead plant are brought back to store of purchase. A valid phone number and address are required for returns. Cancelled checks or copies of credit card charges are not acceptable. Dead plants are eligible for a plant credit for the purchase price of the plants, less any coupons or discounts. Plant credits may be used to purchase plants or merchandise in the garden store. Replacement plants are not guaranteed. Sale plants are warranted for the sale price only. Plant credits expire one year from the date issued. If Oakland Nursery delivers or installs a plant which is returned for a credit, the same service will be provided as a courtesy for replacement plants purchased with that credit only. No refunds are given for such services not used with that credit.
Oakland Nursery reserves the right to void any/all warranty coverage due to neglect, not watering the plant, excessive moisture, or inexperience of the planter. Warranty does not cover acts of nature, frost, freeze or drought and plants over-wintered in containers or above ground. Warranty is void if customer provides false information.
Warranty time limits
Outdoor trees, shrubs and bamboo — 1 Year
Perennials, houseplants, bare-root stock and grasses — 30 Days
Roses — 6 months or till December 1.
Pond plants, annuals, bulbs, seeds, and sod — No Warranty
Evergreens sold between Thanksgiving & December 30 — No Warranty